FAQ & Helpcenter

What payment methods do you accept?

• We accept card payments with Visa, MasterCard and American Express. You can also choose to pay with PayPal. 
• When selecting PayPal as payment option at checkout, you will be directed to the PayPal site to 'Log in' and review the amount shown before clicking 'Pay Now'. Once this transaction is complete, you will then return to Zonouo.com. 

What countries do you ship to?

• We ship Worldwide with a few exceptions.
• We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. Please contact our customer support team for further information. 

What currencies do you accept?

• The prices in the webshop are listed in USD. You can still use a credit card or PayPal account listed in another currency to place your order.

I cannot find my country in the shipping list?

• We have been forced to remove certain countries from the shipping list since they have in each and every case presented problems for the customer. Please contact our customer support team for further information. 

How much does shipping cost?

• We have free worldwide shipping on all orders over $89US Dollars (or equivalent in local currencies). 
• For smaller orders we have flat-rate shipping rates, meaning that it does not get more expensive regardless of the size or weight of your order. The easiest way of checking shipping costs is through picking the currency of your liking in the top row, placing the items of your choosing in the basket and then proceeding to the checkout. There you can see what the shipping ends up costing.

Once I order something - what happens next?

• You will receive an order confirmation per email as soon as you have placed your order. Your order will be processed and dispatched within 1-5 business days.
• When your order has been shipped, you will receive an email with your tracking number. 

When will my order be processed?

• All orders will be processed and shipped within 1-5 business days
• As soon as your order has been dispatched, you will receive an email with your tracking number. Due to the nature of handcrafted items, there can be delays due to items being in production. You will be notified by email if there is a delay.

How do I know if my order has been shipped?

• You will receive a dispatch notification by email as soon as your order has been shipped.
•  The dispatch notification is sent to the email address registered when the order was placed. We usually ship all orders within 1-5 business days.

When can I expect my order?

• Orders are usually delivered within 1-5 working days after dispatch.
• Remote area deliveries and unexpected events out of our control can cause additional delays.

Can I change my order?

• We might be able to change your order if it hasn't been shipped yet. Please contact our customer support team as soon as possible and don't forget to include your order number. 

Why doesn't my review show?

• We get hundreds of customer reviews. As publishers, we need to ensure that they are free from profanities, links and other impropriate content. We are moderating incoming revievs as fast as we can, but please be noted that it may take weeks for a review to appear on the website.
• Reviews that do not offer relevant information to other customers may not be published. The same goes for reviews that deal with an ongoing customer service matter where we haven't been able to correct the mistake, such as a customer receiving the wrong t-shirt color. 

How do I know my size in clothes?

• When choosing a clothing size, it is always a good idea to measure a similar garment that fits well at home and compare it to the sizing chart of the garment you are considering. The other things you may need to consider are size tolerance, shrinkage and stretching.

ABOUT SIZE TOLERANCE 

• Our goal is to provide the best fitting clothes possible and to deliver within our stated size tolerances. A size tolerance is the allowable limit of variation in clothing measurements. 
• Minor variation in sizing due to the cutting and sewing process is unavoidable. This makes it virtually impossible to guarantee more precise sizing than within our sizing tolerances. Our general size tolerance is +/- 2.5 cm (1 inch) per measurement, which is an industry standard value.

SHRINKAGE AND STRETCHING 

• Shrinkage and stretching are not calculated into the sizing tolerance value. Fabrics may shrink or stretch up to 3% when laundered or stretch over time. This is especially true for natural fibers. 
• “Handwash only” clothes on the other hand may be completely ruined if washed in a machine.