Return Policy

Returns

You can return any item for a refund within 14 days of receiving your original order. Once our warehouse have received and processed your return we will notify you via email. Please have in mind that we do not accept returns of books, CDs, DVDs, underwear, swimwear, hygiene articles or products made to order or otherwise tailored to your specification. This includes all items listed under the Premium Items category of the shop.

We will refund the price you paid for your item to your original payment method. Please note that it might take up to 5 business days until the transaction is visible on your bank statement. Unfortunately we cannot refund extra charges such as taxes and duties that may have been collected upon delivery, please contact your local customs office to issue a refund for these fees. 

Read more about our returns policy here: https://zonouo.com/pages/terms-conditions

Exchanges

If you would like a different style, size or color - simply return your unwanted item and place a new order on our website. We will issue a refund for your original order upon receiving the return at our warehouse, after which you can place a new order.

Complaints

We try to ensure that your goods arrive free from defects. However, should you receive faulty items or an incorrect delivery, please contact our customer service team as soon as possible and no later than 14 days after delivery. Your views are highly valued, therefore we ask you to contact us to give us your opinions and express your concerns.

Where a refund is requested, we will process the refund to you as soon as possible and, in any case, within 30 days of the day we confirmed to you that you were entitled to a refund for the defective item. Please note that variations in handmade products do not qualify as a defect, since it is an expected result in handmade products.

If you can't find the answer to your question here, please contact our customer support team: https://zonouo.com/pages/contact-us